Water in your home? A crew is one call away.
Burst pipe, flooded basement, sewage backup, roof leak: dispatch answers around the clock and routes a Washington-registered restoration crew across King, Pierce, Snohomish and Kitsap counties.
On covered claims the restoration contractor bills your insurer directly. You pay only what your policy requires.
Calls are answered day and night and routed to crews serving King, Pierce, Snohomish and Kitsap.
Moisture mapping, photos and an Xactimate estimate go straight to your adjuster, in the format carriers use.
Your deductible applies to your claim as your policy requires; nobody can waive it in Washington. Coverage depends on the cause of the loss and your policy. See the insurance guides.
Every kind of water loss a Puget Sound home can have
From a pinhole leak behind a wall to a basement under two feet of water, the first job is the same: stop the source, get the water out, dry the structure before mold starts, and document everything for the claim.
Water damage restoration
Extraction, structural drying and insurance-ready documentation for any water loss, from a slow leak to a flooded floor.
Learn more
Burst pipe cleanup
Frozen, split or failed supply lines. Shut it off, then call: extraction and drying start the same day.
Learn more
Flooded basement & crawl space
Standing water below grade, from failed sump pumps to groundwater and burst lines. Pumped, dried and documented.
Learn more
Sewage backup cleanup
Category 3 water: sewer backups, toilet overflows, septic failures. Removed, disinfected and dried safely.
Learn more
Appliance & water heater leaks
Dishwashers, washing machines, ice-maker lines and water heaters: the quiet leaks that ruin floors and the sudden ones that flood them.
Learn more
Storm & roof leak damage
Atmospheric rivers, wind storms and failed flashing. Tarp, extract, dry, and document for the claim.
Learn more
Structural drying
The science after the extraction: moisture mapping, sized equipment and daily readings until the house is verifiably dry.
Learn moreNot sure what you're dealing with?
Describe it to a dispatcher. They'll tell you what to shut off, what to photograph and whether a crew should roll tonight.
Call 844-543-5757What a water loss looks like, start to finish
Extraction, drying, moisture mapping and demo of what cannot be saved. This is the work the crew does in the first 72 hours.
From your call to a dry house
Call or text, any hour
A dispatcher takes the address, what happened and whether water is still running, then routes the nearest available crew.
MinutesCrew arrives and stops the loss
Source control first: shutoff, containment, extraction. They photograph everything before anything is moved.
Same day, usually hoursDry it out, scientifically
Moisture mapping, air movers and dehumidifiers sized to the space, daily readings until the structure is back to dry standard.
3 to 5 days typicalDocumented for your claim
Readings, photos and an Xactimate estimate are sent to your adjuster. The contractor bills the insurer directly on covered losses.
ThroughoutA Washington-registered restoration crew, not a call center
Dispatch answers the phone and routes the closest available crew. They arrive with extraction, drying and containment equipment on the truck and document everything for your claim.
- Washington-registered contractor
- Industrial extraction, air movers and dehumidifiers on the truck
- Moisture readings logged for your adjuster
- $0 upfront on covered claims; insurer billed directly
The paperwork is the part most companies get wrong. Not here.
Insurers pay for what is documented. Every job is logged the way adjusters expect, so covered work gets approved instead of argued about.
- Moisture readings and photos from the first hour onward
- Estimates written in Xactimate, the pricing format your carrier uses
- Direct billing to the insurer on covered claims, with you kept in the loop
- Plain-language guidance on what is covered and what is usually not
Crews across the four-county Puget Sound area
Seattle and the Eastside, South King County, Tacoma and Pierce, Everett and Snohomish, and the Kitsap Peninsula. Response times depend on where you are and the weather, and dispatch will tell you honestly what to expect.
What you get when you call
A human answers, fast
No voicemail tree at 2 a.m. A dispatcher takes the details and gets a crew moving while you shut the water off.
A registered, insured contractor
Work is performed by an independent Washington-registered restoration contractor with liability coverage, named to you before anyone arrives.
Drying you can verify
Daily moisture readings show the structure returning to dry standard. You see the numbers, not just a fan in the hallway.
Claims experience on your side
From the first photo to the final invoice, the job is documented the way carriers expect, so covered work gets paid.
Questions homeowners ask us
Is it really $0 upfront?
On covered claims, yes: the restoration contractor bills your insurance company directly and does not collect a deposit from you. Your policy deductible still applies to your claim, exactly as your policy says, and in Washington no contractor may legally waive or absorb it. If a loss is not covered, you get a written estimate before any chargeable work begins.
How fast can someone get here?
Dispatch is 24/7 and crews are routed by proximity. In most of King, Pierce and Snohomish counties that means arrival the same day, often within a few hours; the Kitsap Peninsula and outlying areas can take longer, especially in storms. The dispatcher gives you a realistic window on the phone rather than a slogan.
What should I do before the crew arrives?
Shut off the water at the fixture or the main if it is still running, kill power to any flooded area at the breaker if you can do so safely, move what you can out of the water, and take photos of everything. Do not run a fan into a sewage spill, and do not tear out wet drywall yourself before it is photographed; that documentation is what your claim rests on.
Does homeowners insurance cover water damage?
Usually yes for sudden, accidental events such as a burst pipe, a failed supply line or an appliance leak, and usually no for groundwater, surface flooding, sewer backup without a rider, or long-term leaks and neglect. The what-is-covered guide walks through the common Puget Sound scenarios, and the dispatcher can tell you what to expect for your situation.
Who actually does the work?
An independent Washington-registered restoration contractor. Seattle Water Damage Pros is a service of Help Me Now Inc that answers the phone, dispatches and coordinates; we tell you the contractor's name and registration number before they arrive, and you can verify it with Washington L&I.
Will there be mold?
Mold can begin growing on wet building materials within 24 to 48 hours, which is why drying starts the same day. When drying begins quickly and is verified with moisture readings, mold is usually prevented rather than remediated.
Water damage does not wait for business hours. Neither do we.
One call reaches dispatch for King, Pierce, Snohomish and Kitsap counties. $0 upfront on covered claims; your insurer is billed directly.